How to contact Laurus
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Having a clear and simple way for customers to express opinions with the service or services that we provide is integral to our business. When a customer provides feedback, this is considered a potential driver of service improvement and as such are welcome.
After you’ve moved into your home
Once you have moved into your new Laurus home, our customer care team will be on hand to help you with any queries you may have. You can contact them by:
Tel: 0161 968 0107
Email: customercare@laurushomes.co.uk
Our office hours are Monday to Friday, 9 am to 5 pm
For out of hours emergencies, you'll be diverted to our out of hours support team, who will assist you.
Buying a Laurus Home
Thinking of buying a new Laurus Home? Find contact information for each development:
Greater Manchester
Heath Farm (Partington | The Willows (Sale) | Brown Street (Hale)
Cheshire
Earlsbrook (Delamere) | Giantswood Grove (Congleton) | Hazelmere (Haslington) | Orchard Green (Helsby) | Weaver Meadows (Winsford)
Lancashire
Hollins Green (Forton, Preston) | Vision (Skelmersdale) | D'Urton Grange (Fulwood) | Saxon Fields (Chorley) | Keld (Barrowford) | Whalley Manor (Whalley)
Complaints Process
We recognise the importance of having a clear and simple way for customers to express their concerns with the services that we provide. All feedback is considered a vital driver of service improvement and as such are welcome. Our aim is that our policy is straightforward, accessible and designed to make registering a complaint, suggestion or compliment as easy as possible.
Follow the link below to find out how our complaints process works.
