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Privacy Policy

I’m a Laurus Homes Customer – What do you do with my personal data?

Laurus Homes is a trading name used by a group of companies. These companies are responsible for keeping your information safe and complying with the law when they use it. This is called being a Data Controller. The group of companies are:

  • Trafford Housing Trust Limited
  • THT Developments Limited
  • THT and L&Q Developments LLP
  • THT and L&Q Community Limited
Why do you need my information?
When you complete our enquiry form we will capture contact information and details of the developments that you are interested in to allow us to provide information (such as prices, show-home release dates etc) to you in the future.
When you apply to buy or rent a property from Laurus Homes, we will need certain information about you and your circumstances. This helps us to assess your suitability for the property and ensure you meet the criteria, if there are any.
If you are buying a property from us, we will need your information to complete the sale and to deal with any questions or issues which arise after you have bought your home.
If you’re renting from us, we will need your information to get you signed up as a customer and to have an ongoing landlord and customer relationship with you.
 
What information do you collect about me and why?
The types of information we collect about you are:
  • Name, address and date of birth, and formal identification which confirms this, so we can identify you.
  • Contact details so we can get in touch with you when we need to.
  • Your financial circumstances. If you are buying a home we will need to assess your ability to afford the purchase so will need evidence of your savings and ability to raise a mortgage. If you’re going to be a shared owner, we also need to confirm that your income fits the criteria for the home you wish to purchase and that you can afford the ongoing costs of the mortgage and rent. If you’re going to be a customer, we need to confirm you are eligible and can afford to pay the rent.
  • If you’re a customer, we will collect information about you which means we can carry out all of our responsibilities as a landlord, these are set out in your tenancy agreement and in law.
  • For homes in some locations we may also need to collect evidence of a qualifying local connection.
  • If you’ve asked us to send you information about the new homes we are building or other products and services, we will keep your name and contact details on a marketing database. You can opt out of this at any time be emailing sales@laurushomes.co.uk. We won’t ever sell your information to other companies for marketing purposes.
 
How do you get my information? Who collects it?
Most of your information is collected from you during the application process. Sometimes we will contact other people for information e.g. your mortgage broker or provider, solicitor or your employer for references. We will make clear to you at the start of the process who we will contact and why.
If you are a customer, we will add to your records when you contact us, and when we get in touch with you or carry out visits.

 

How will you use my information?
 We will use your information:
  • To get in touch with you when we need to, for example to arrange appointments or maintenance.
  • To assess your suitability, and then progress and complete your application to buy/rent a house.
  • In relation to our role as a landlord or vendor.
  • To comply with the law.
 
Who will my information be shared with?
Information will be shared with staff who work at Laurus Homes/Trafford Housing Trust, so that they can provide the services you’ve asked for. Managers will also have access to your information, so they can oversee the work their staff are doing.
We will sometimes anonymise your data and use it to create statistics. We might do this for example to measure our performance or to better understand demand for our products. When we create these statistics, it will never be possible to see that your personal information has been used.

When you have bought a house from us, we will need to ensure that the utilities and services are transferred to you, so we will share your information with utility and service companies linked to your home.

 
How long will you keep my information for?
We need to keep most of your information on our files for 6 years after you stop using our services. This is so that, if there are any problems or complaints which might result in a legal or insurance claim, we have the information we need to respond to them. You are able to ask for some of your information to be erased from our system, in which case we will tell you what we need to keep and what we will erase.
 
Where is my data kept?
We have computer systems which store information in a secure way, all of the servers we used are either based in the UK or we have taken steps to ensure they are equally as secure if they are outside of the UK. We have an agreement in place which ensures the IT companies we use keep the information we store with them safe and that they comply with data protection law.
We hold some paper records, which are stored securely our offices in cupboards which are locked when no one is there.
 
How do I know my data is safe?
We train all of our staff on data protection matters, so that they know how to keep your information safe and what they can use it for.
Our computer systems are all accessed by a user name and complex password so there is less risk that someone will be able to log on who isn’t authorised. As soon as someone leaves the organisation, their log in is switched off.
Information kept in our office is stored securely and only staff who need it have access to it.
 
Access to my information
You can ask us for a copy of the information we hold about you at any time, for more information about how to do that, click here.
 
Complaints
If you’re unhappy with something we’ve done, please get in touch and tell us, so we can put things right. We have a complaints procedure here with further information about how to make a complaint.
If you have a complaint about the way we have used your personal information and you aren’t happy with how we have dealt with it, you can also contact the Information Commissioner through their website https://ico.org.uk/ or by calling 0303 123 1113. They will get in touch with us to check we’re using your information properly and complying with the law.
 
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