Customer Experience

Quality Assurance


Each Laurus home goes through a robust quality assurance process to make sure everything is just right before you move in to your new home. 

family enjoying their new home

How it works


We understand that you will want to treat your new home with the care it requires. This is why we provide all of our customers with a detailed home user guide to help you get used to your new home. This guide contains lots of useful information to help you settle in to your new Laurus home and solve any of the minor queries you may have.

Help is on hand


We recognise, that on occasions, as with any hand-built product, issues may arise. Whilst we hope they don’t, we are committed to putting things right and addressing any reasonable concerns or issues you may have as quickly as possible.

Contact us


Our Customer Experience team are on hand for you to contact if any problems do arise with your new home and you can contact them by email at or by telephone on 0161 968 0300.

Connect with us
London and Quadrant Housing Trust. Registered Office: 29-35 West Ham Lane London E15 4PH Social Housing Regulator (L4517) Registered Society (30441R). L&Q is an exempt charity.