Customer Experience
Quality Assurance
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Each Laurus home goes through a robust quality assurance process to make sure everything is just right before you move in to your new home.
How it works
We understand that you will want to treat your new home with the care it requires. This is why we provide all of our customers with a detailed home user guide to help you get used to your new home. This guide contains lots of useful information to help you settle in to your new Laurus home and solve any of the minor queries you may have.
Help is on hand
We recognise, that on occasions, as with any hand-built product, issues may arise. Whilst we hope they don’t, we are committed to putting things right and addressing any reasonable concerns or issues you may have as quickly as possible.
Contact us
Our Customer Experience team are on hand for you to contact if any problems do arise with your new home and you can contact them by email at aftercare@laurushomes.co.uk or by telephone on 0161 968 0300.
