L&Q is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

L&Q takes the following measures to ensure accessibility of Laurus Homes website:

• Employ formal accessibility quality assurance methods.
  
  

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Laurus Homes UAT is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Laurus Homes website. Please let us know if you encounter accessibility barriers on Laurus Homes UAT:

• Phone: 0300 777 7777
• E-mail: customer@mytht.co.uk
• Postal address: Sale Point, Washway Road, Sale M33 6AG
• Twitter: @Laurushomes | Facebook: https://en-gb.facebook.com/LaurusHomes

We aim to respond to feedback within two working days.

Compatibility with browsers and assistive technology

Laurus Homes website is designed to be compatible with the following assistive technologies:

• Google Chrome with the ChromeVox screen reader extension on Windows

Laurus Homes website is not compatible with:

• Internet Explorer versions older than 6

Technical specifications

Accessibility of Laurus Homes website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the Laurus Homes website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Laurus Homes website:

1. Aria attributes: some [aria-*] attributes do not have valid values. Assistive technologies, like screen readers, can't interpret ARIA attributes with invalid values. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.

2. Image elements do not have [alt] attributes: some pages lack informative elements that should present as short, descriptive alternate text. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.
   
   
3. Some <frame> or <iframe> elements do not have a title: screen reader users rely on frame titles to describe the contents of frames. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.
   
   
4. Some pages contain interactive elements that do not indicate their purpose and state: this can lead to a detrimental experience for users of screen readers. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.
   
   
5. There may not be a function to focus a user to new content added to the page: this can lead to a detrimental experience for users of screen readers. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.
   
   
6. Some custom controls lack ARIA roles. Users of screen readers and other assistive technologies need information about the behaviour and purpose of controls on your web page. Native HTML controls like buttons and radio groups come with that information built in. For custom controls, you create, however, you must provide the information with ARIA roles and attributes. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.
   
   
7. [aria-*] attributes do not match their roles: each ARIA `role` supports a specific subset of `aria-*` attributes. Mismatching these invalidates the `aria-*` attributes. This will be resolved by further web development, which we are addressing across the site, aiming to resolve accessibility barriers as soon as possible.
   
   
8. Elements with an ARIA [role] that require children to contain a specific [role] are missing some or all of those required children: some ARIA parent roles must contain specific child roles to perform their intended accessibility functions.

Please let us know if you encounter accessibility barriers on Laurus Homes website:

• Phone: 0300 777 7777
• E-mail: contactnw@lqgroup.org.uk

Assessment approach

L&Q assessed the accessibility of Laurus Homes website by the following approaches:

• Self-evaluation

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

L&Q
Josh Hyland
Business Analyst


Formal complaints

The best way to tell us if you’re unhappy is by emailing contactnw@lqgroup.org.uk If you can’t email, then you can call our Customer Service Team on 0300 777 7777.